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Processing of orders for online training

The following information about the delivery of our training courses is an extract from the BPP's General Terms and Conditions. Please note that binding information can always be found in the full Terms and Conditions.

Online training on the BPP HUB platform

The following delivery information applies to all training courses delivered on the BPP HUB learning platform. Before ordering a training course, it is advisable to check that your equipment meets the minimum requirements to use our training courses without any problems. Details are here

  1. Application for training should be sent to us at least 14 days before the training start date indicated in our offer.
  2. The training order must be submitted on the dedicated BPP order form. To avoid delays in processing your order, please complete all fields on the form, including the choice of training mode and start date.
  3. Based on the order form sent by e-mail, within 2 working days we issue a pro forma invoice and send it by e-mail for verification and payment.
  4. Once payment has been recorded in our system, within a maximum of 7 working days, we will issue and email a VAT invoice.
  5. We are starting to generate access to the training on the BPP HUB platform. To generate access to the training course we use the email address provided on the order form.
  6. If this is your first training at BPP you will receive an email informing you that your account has been created. Continue to follow the instructions from the email to log into your HUB account.
  7. The training materials appear in your BPP HUB account within a maximum of 7 working days after the start of access generation, or 14 days before the training start date.

Other online training courses

The delivery information below applies to training delivered in a form other than our BPP HUB platform, e.g. via Microsoft Teams software.
Information on how training is delivered can be found on the pages dedicated to specific training topics. If you have any doubts please contact us.

  1. Application for training should be sent to us at least 14 days before the training start date indicated in our offer.
  2. An order for a training course must be submitted on the dedicated BPP order form. To avoid delays in processing your order, please complete all fields on the form, including the selection of the training topic and its start date.
  3. On the basis of the order sent by e-mail, we issue a pro forma invoice within 2 working days and send it by e-mail for verification and payment.
  4. Once payment has been recorded in our system, within a maximum of 7 working days, we will issue and email a VAT invoice.
  5. 7 days prior to the start of the training we send all organisational information about the training by e-mail. The email also always includes the minimum requirements of the equipment you will be using during the training. Please take a moment to make sure that your equipment meets these requirements.