Conflict Resolution in the Workplace
Why should you attend this course?
Equip yourself with the skills and confidence to manage workplace conflict effectively. Through practical insights and structured techniques, you will learn to identify common causes of conflict, understand the benefits of healthy disagreement, and apply a range of approaches to resolution. The course explores different conflict styles, communication strategies, and proven frameworks to help you address challenges productively.
By the end of this module you will be able to
- Identify and explain what commonly leads to conflict
- Resolve conflicts confidently
- Use different approaches and styles to resolve conflict
- Confidently utilise structured frameworks and tools to address conflict productively
Language of the course
English
Who is this course for?
For all professionals seeking to manage conflict with confidence - develop clarity, emotional insight, and practical skills to handle workplace tensions and foster healthier team dynamics.
Course programme
- Common causes of conflict at work and myths about conflict
- The benefits of healthy conflict at work
- Pros and cons of different types of conflict approaches and styles
- Tips, techniques and key communication skills for conflict resolution
- Putting learning into practice
„The training was really great and with a lot of information provided in a logical and understandable way. I am highly recommending it to other people.”
Feedback from the training delivered in 2025.5,57/6
Average evaluation of tutors and training materials among participants of workshops for companies organized in 2023-2025.„I really liked the way tutor was presenting materials to us, understandable examples, small talks and degressions from time to time just to warm us up.”
Feedback from the training delivered in 2025.97%
of all participants of the 2023-2025 tailored workshops for companies would recommend our training to their friends!
Open courses
Our open courses are short courses taught by experienced tutors whose role is to give you practical knowledge and skills that you can use immediately in your daily work.
It's a great opportunity to expand your knowledge and enhance your skills, whether you're motivated by an internal desire to develop or by your employer.
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